APW Letting Agents Weybridge

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Daniel Goggin
5 Star
Great firm to use. Very attentive and don’t forget about you once you’ve moved in
Thursday 14th April 2022

Stephen Scott
1 Star
AVOID USING THIS AGENCY AT ALL COSTS. The quality of the property is extremely poor. Lies, lies and yet more lies from the APW property management team. It’s been exactly the same story for some friends of ours renting from APW in Cobham, showing it’s clearly culturally endemic in this firm. Since the end of last year, we have had issues with pretty well everything at 2 Woodside Avenue in Walton-on-Thames - no heating downstairs for almost 5 months, the boiler, the plumbing, electrics, a broken oven, tumble dryer, washing machine, dishwasher, no alarm, outside lighting, windows and doors not properly closing, fuses tripping, the gas cooker not lighting, showers, basins and insulation issues - to name but a few. Worse still, we have consistently been lied to by the team at APW. We were informed by Josh, the property manager, that APW had no records of any issues at the property before we moved in, but the evidence shows you can’t trust a word he says about anything. As issue after issue arose, it became clear from the neighbours that - contrary to APW’s claim that they had no record at all of any previous issues at 2 Woodside Avenue - both previous tenants, over more than three years, had in fact also faced the same issues with both this property and APW. The landlord has a history of being slow to respond and has not resolved things, despite many requests, over many months. The neighbours can’t be trusted we were told by APW. They didn’t have access to all of the details. They were wrong. The issues were all new since our tenancy began and had been dealt with as soon as they had been raised. We have the evidence to the contrary however. c20 emails, sent to APW by the last tenant, that have been forwarded to us, also raising issue after issue and even informing APW that these should be resolved before the next tenant moves in. The neighbors, who clearly know an awful lot and can be trusted, informing us a weeks worth of work went on in the property before we moved in. A weeks worth of work, but no previous issues? And now an email from APW claiming to keep records of all previous communications and works carried out at this property, as is their obligation. No records in January, but perfect records in May? No previous issues, but a weeks worth of work before we moved in and 20 emails from the previous tenant and a legacy of years of issues? If you would like to rent a really poor quality property; don’t mind being serially lied to; fancy waiting almost 5 months for heating and two months for curtains; are happy with a handyman who is glacially slow to address things; and don’t mind having multiple visits from workmen, over many weeks, who fail to resolve the issues, this is the firm for you! If not, our friends and we would strongly advise: AVOID USING THIS FIRM AND RENTING ANY PROPERTY FROM THEM AT ALL COSTS.
Sunday 15th May 2022

Pierre-Louis Le Faou
4 Star
very efficient to find a tenant and administer the whole process
Saturday 30th October 2021

Jack Calvert
5 Star
APW had been in our life for 7 years and where situations had not always been straightforward - APW were always there to help and find a solution. The one person at APW that stood out was Helen. She had been fantastic - always putting the needs of us (tenants) first and really helped us out whenever we needed it. Clearly APW respected the landlords because our one was fantastic and trusted us with keeping their home clean and tidy! Overall from my experience, I would recommend APW to anyone looking to rent.
Wednesday 21st July 2021

Richard Smith
5 Star
I have always received an excellent and very professional service from APW.
Monday 10th May 2021