Avalon Creative Ltd

Product quality is a key factor for customer satisfaction, loyalty, and retention. It also affects your reputation, profitability, and competitiveness. But how do you measure and improve the quality of your products? The business needs to collect and analyse product quality data, which is not always easy or straightforward. 

Availability 

One of the first challenges of collecting product quality data is finding reliable and relevant sources of information. Not all of these sources may be available, accessible, or consistent for the product. The business may also face issues such as data gaps, incompleteness, duplication, or inconsistency. 

Data integration 

Another challenge is integrating different types of data or data from disparate sources to get a holistic and comprehensive view of the product performance and value. Data integration can be difficult, as different data sources may have different formats, structures, definitions or standards. 

Security 

Product quality data can be sensitive, confidential, or proprietary, and needs to be protected from unauthorized access, use, or disclosure. There are also legal, ethical regulations and standards that that need to complied with. Data security policies and practices, such as encryption, authentication, authorization, auditing, or backup should be implemented to ensure the data’s security.  

Quality 

Collecting product quality data and ensuring that the data is accurate, valid, and reliable is essential. Poor data quality can detrimentally affect decision making and work improvement efforts, so data quality checks and controls need to be implemented as soon as possible. 

Analysis 

Once the data has been collected and cleaned it needs to be analysed, so that meaningful insights and actionable recommendations can be extracted. Different types of analysis, such as descriptive, diagnostic, predictive, or prescriptive may be needed depending on the objectives and goals of the business. To overcome this clear and specific analysis plan Key Performance Indicator must defined and set out.