Charlwood Automotive

xerious mcsilly
5 Star
It's clear that this business is passionate about delivering a combination of engineering expertise, superior than Main-Dealer Service Centre levels of customer care. This garage is far better value for money than any other I've found in the region, yet with complete honesty and transparency when discussing the best cause of action for my vehicle! I have used Charlwood Automotive on numerous occasions but haven't managed to get round to leaving a duly deserved review. This Independent Volvo Specialist (although I know their expertise also extends to Mini and other makes) has never failed to deliver anything less than absolute confidence inspiring engineering and customer support. I have taken several Volvos of varying ages and technical complexities to Charlwood Automotive. Every time I have used this garage Peter (the Manager/Owner and senior technical expert there and Jen (bookings/enquiries/service manager) along with their trained workshop techs have never failed to keep me informed of the progress of my vehicles, give honest and detailed advice as to what is the best way ahead for my car, as well as my budget. They consistently go out their way to find a solution to any fault I've taken to them. I've had all manner of work carried out here, from highly complex 4x4 drive issues and electronic suspension dramas, timing and engineering work to a simple oil change or basic ABS sensor change. Every time I go there, I am always kept informed by either Jen or Peter of the progress and next stages of diagnostics with a realistic projection of budgets and outcomes. I have even called this garage on a recent trip across France for technical advice when I ran into a problem with my car. Thankfully, after following this advice, I was not ripped off by a French Volvo Main Dealer and upon my return to UK I was booked in the very next day and the issue rectified within 24hrs. Outstanding service from this trustworthy Independent. Few businesses have such conscientiousness and attention to detail and it's practically impossible to find a garage that actually cares about getting diagnostics and engineering work spot on to such standards as these guys always do. I will never take my Volvos anywhere else.
Friday 25th February 2022

ralph schuster
2 Star
sadly as some other garages i have come across they are all sweetness & light when any work they have done goes ok--but when there maybe a potential problem with that work they go on the defensive & in my case denial that i lost about 20bhp after a remap.---peter refused to accept the power run graph from surrey rolling road --saying it was wrong --so after he checked the timing & the cam position [ which were ok ] he took it for a test drive & i quote there is no way that has lost 20bhp it pulled well & got upto 100mph p d q & his answer to this performance was he took the rubber mat from under the accelerator lol---but still refused to accept surrey rolling roads graph.
Wednesday 23rd February 2022

Dave Cheeseman
5 Star
Friendly, attentive and knowledgeable. I have been using Peter and his team here for about 18 years. Great service without ripping you off.
Tuesday 6th July 2021

Matthew Taylor
5 Star
Very knowledgeable, fast service
Monday 9th August 2021

Anouk Barrott
5 Star
The team at Charlwood have been amazing - Peter was brilliant in supporting an issue I had with my 68 plated Volvo XC60, providing a speedy, considerate and good value brake replacements. Their honest and helpful approach goes a millions miles ahead of the new dealership locally and I can't recommend enough.
Friday 18th June 2021