Cott's Care Ltd.
Nurses' Agencies & Care Agencies
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Website |
01242 371048
Ground Floor, 3 Royal Cres, Cheltenham GL50 3DA, UK
Opening Hours:Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Area Served:Within 4 miles (6.4km) of Ground Floor, 3 Royal Cres, Cheltenham GL50 3DA, UKGet more exposure
About our team
Cott’s Care Limited is a care agency with 2 decades' experience, specialising in providing support and care for you or a loved one in the comfort of your own home. We have trained care and support workers at hand to help you maintain your independence and required needs.
We are available for home care as required by you and can cover short term unexpected staff shortages within establishments.
In addition, we also provide non-care support services such as trips to appointments or small household and gardening duties.
We are trained to assist you with a variety of specialist care needs including dementia, Alzheimer’s and strokes.
Staff are regularly trained and maintain their knowledge to the required standards as outlined by the Care Quality Commission and National Standards. We are proud members of the Dementia Friends and the United Kingdom Home Care Association. We are Citation Registered, registered with the Federation of Small Businesses and also as a Living Wage Employer. We are also fully DBS checked.
Based in Cheltenham, we also cover Gloucester and Tewksbury.
Google Rating: 3.3 out of 5 stars (7 total ratings)
Sharon McCauley-Urbain1 StarCotts Care are not a reliable care company. We made a complaint to them regarding my mother's carers not behaving professionally at work, using their personal phones whilst performing personal care on my mother. My father had to continually monitor the carers when they were there as they would scare my mother, having her head hanging off the bed whilst performing personal care on her . One carer even dropped the phone on my mother during a visit trying to show the other carer pictures of puppies in the middle of changing my mother. When i complained to the manager on the telephone we were threatened by the Manager that our care package would be withdrawn. There was a complete breakdown in communication with the manager who does not behave professionally or follow her own method statement. They eventually withdrew our care package due to a breakdown in communication leaving my paralysed mother and elderly father with no care package at 4.50pm on a Friday evening. I would not recommend this company to anyone looking for Quality care. We are over two weeks now with no care package in place in a desperate situation. I have reported them to the relevant authorities.Monday 8th November 2021
Ros Moritz1 StarMy sister recently enlisted the help of this organisation to provide care services for my Mother - to say they have come up short in our expectations is an underestimation! Lack of communication and coordination has left us with no alternative but to give them the sack after only 1 day, when the Carer was not provided with details in regard to administering medication even though this information was relayed to the company.
Truly appalling and much too pricey for the service offered. They really do not have any idea of how to deal with clients. Give this lot a miss, not good at all.Wednesday 9th September 2020
Grace Rogers5 StarVery pleasant staff and helpful 😊👌Tuesday 5th February 2019
jay duff1 StarMonday 7th February 2022
Tiharnia Kardolus5 StarThursday 22nd November 2018
