Direct Online Services

We are a pioneering group of eCommerce-led omnichannel retailers of surface products serving the UK and German markets. As a business we take a long-term approach, looking to invest in the future and continually improve our product range, services, teams, facilities and technology. We recently joined the €1bn+ global materials division of Broadview Holding and are now looking to invest in the future with significant expansion plans. Central to this is providing the best experience for our colleagues through our progressive culture and investment in our people.

David Evans
5 Star
Ordered compact laminate worktops, delivered promptly, fantastic product. Just how internet shopping should be.
Saturday 7th March 2020

William Hogarth
1 Star
The kitchen worktops are birch. Very nice also.. UNTIL you notice that they have been randomly inlaid with plywood .so when you cut to size you get an edge with a section of glue lam staring at you..1st reply .put some filler in .then it's the fingers that join the sections together..ehh no .my recompense was 3% off next order .PMFSL rather bent my anger on social media because they will loose far more ££ by non orders.
Thursday 26th September 2019

Mr king
1 Star
Terrible customer service - after a positive start to my experience, the worktop turned up damaged, I reluctantly had to send it back & then all went quiet, I had to ring on a daily bases for updates. It’s now over 4 week & I still haven’t had my money back or a work top, I have had plenty of fob off e-mails, even one from the “director”. I have spoken to a closed door numerous times, when I ask to speak to a manager & give my direct number on numerous occasions still nothing happens. Just be aware that if there is an issue, they will happily let you wait in the dark & keep fobbing you off (while they still have your money) Worktop “not express”
Tuesday 16th April 2019

S B
1 Star
Absolutely shocking customer service. If in the highly likely case your delivery is incorrect (3 times so far in my case), or your purchase is damaged or items missing, you are up the proverbial creek without a paddle because customer service is non existent. Do yourself a massive favour and avoid Worktop Express (a 'brand' of DOS Ltd) at all costs. Ignore this message at your peril.
Tuesday 7th November 2017

Kes Simmond
5 Star
The best range of worktops available, excellent customer service and a brilliant delivery service. Highly recommended.
Friday 26th March 2021