Domino's Pizza - Dudley

James round
1 Star
Order number - 453016768 made on the 6th of April, ordered a pizza and was delivered and was obviously dropped, flipped over etc as all the topping were in the corner of the box and was also cold, not normally like this from our local Domino's. Informed Dudley branch straight away and they said it would be refunded and apologised, they did offer to make a new one for me but it was already late at night and i wasn't prepared to wait another half an hour+. Sent pictures off and informed both customer service team and tried to get refund from Paypal. Dudley branch / Customers services have still not contacted me at all, where as Domino's refused via paypal and said this is a branch issue. Never had an issue with Dudley before but this hasn't been handled very well. Waste of money!!
Friday 6th May 2022

Arafang Steezy
1 Star
Never buying anything from this branch, me my partner and friend nearly died yesterday after spending about £45 on pizza and bbq wings we didn’t get to watch Liverpool vs Madrid play as we were all vomiting none stop, still having stomach pain wft. It can’t be a coincidence for three people to be all vomiting and having a serious stomach pain. This branch need to closed!
Sunday 29th May 2022

Baz Minto
1 Star
Ordered a pizza last night, as my baby daughter was poorly and didn't want to make noise cooking to allow her to sleep, thought ill order domino's. Left instructions to "knock quiet please, sleeping baby" was pizza arrived late and the driver banged on the door. Got the pizza and she had woken up. Took over 30min to get her to sleep again, by that time pizza was cold. Called up to complain no answer, called again and explained why I'm annoyed and was hung up on. Complained to customer service and was expecting a call from the store. They called today whilst I'm at work so obviously I can't answer my phone. Terrible customer service from them, staff are a joke. Will be taking it further and expecting a refund... My advice would be go to pizza hut, staff are so much better and they can all read English. I'll upload the photo of the instructions as they are in block caps and not hard to miss.
Monday 13th September 2021

Jono Cleary
1 Star
Have regularly ordered from the Dudley store and have always been pleased, that is until this evening, as I opened the door the driver complained he knocked three times and I hadn’t opened quick enough. His tone caught me by surprise I certainly wasn’t expecting that. I think it’ll be a long time before I order from them again. Oh and he wasn’t waring a mask.
Monday 20th December 2021

brynn evans
1 Star
Disgusting service, I ordered a meat feast pizza without mushrooms due to an allergy. Called the shop to ask for a replacement. Woman was rude and spoke very poor english. Said I’d need to speak to head office. Pizzas were cold and had to walk 1/4 mile to meet delivery driver who couldn’t be bothered to find address, even though I’d given instructions when ordering.
Sunday 13th June 2021