Ellis Brigham - Cambridge

FH
5 Star
We used this shop for the first time last Tuesday - wish we had been before. My husband needed walking boots, I needed a waterproof jacket. Great range of stock. The service was brilliant - she really knew the stock, went to a huge amount of effort and we left feeling really impressed. Will definitely be back, thank you.
Sunday 27th November 2022

Tera Nova
1 Star
I visited today and the level of service was very low. First of all the women had no knowledge what they were selling and for what prices. More even I was recommended to visit other shop in Cambridge for cyclists to find down jacket. Do no expect any serious advice from them about more advanced issues. I was treated like an annoyance and a problem for asking questions when two employees were chatting between each other. Then the guy instead advice was claiming that there are no discount no Black Friday sales and that I am wrong about how heat is working in heated jackets, perfect example of arrogance and lack of knowledge. Luckily I found great down jacket they had in the shop Mountain Equipment Trango, but I wont buy it there because of the poor level of service. I found the same jacket online but much cheaper.
Friday 11th November 2022

Lois Dickerson
5 Star
Came in to make an exchange, but the size needed wasnt available. Rupert served us and took the time to ask other stores with great customer service :). He was very helpful and gave us lots of options!
Saturday 14th January 2023

Jon C
3 Star
Visited twice this week - gearing up for a multi-day hike. I found both young men who served me very knowledgeable, unfortunately I didn't keep any names. I was offered any amount of help by the first chap, including a card for the store and the offer to order in anything I needed in multiple sizes to ensure I could find a fit. His attitude prompted me to revisit once I'd figured out what gear I needed. Today I visited with the intent to spend a fair chunk of cash on a full layering system. Initially the second young man was very helpful, and clearly very knowledgeable. But he then seemed to lose interest in my business and refocussed on putting up a tent in the middle of the shop floor with two other members of staff - this after I'd asked him for some more help and told him I was ready to purchase. I was fuming about being left unattended in a, frankly, very quiet shop. After a few minutes waiting to purchase I walked and will be purchasing elsewhere. A real pity considering that the hard work had been done by Ellis Brigham.
Sunday 14th August 2022

James
5 Star
I spoke to two staff members who were very friendly and knowledgeable. I had questions about a particular brand comparing two items of different warmths for outdoor long walks. They were both knowledgeable about the products I was interested in and were happy to recommend. I would happily return should I need advice or want to try on an item.
Sunday 4th September 2022