Enterprise Car & Van Hire - Newark-on-Trent

Mark Lamyman
1 Star
I have rented cars from Enterprise all over the world and on occasions from the Newark site. Over the last two years I had issues with this site e.g. turned up after booking being confirmed and then no car etc. On this occasion I was given a Diesel VW golf, all on time and communications was good. The guy who dropped the car off told me that ‘service light is on but has been serviced and add blue is topped up’. 79 miles into my journey the car shutdown and was unable to restart. AA called and dropped me and the car off in Huntington, then I made my way to Cambridge to collect the only other hire car available to me from Enterprise. I did make it to my destination later that evening but missed two of my important clients meetings due to this. Other issues was that I was given an electric car, this is fine but around the London area I could not find a working car charging point, this was a real issue to my work schedule. I called many time to see if they could get me into another car however, this never happened and I feel that I would not use Enterprise again.
Tuesday 29th November 2022

Paolo Salamone
5 Star
The team at Enterprise Newark have been amazing especially Mel who has been incredibly accommodating (and patient!) when we’ve chopped and changed from a car to a van and back to a car again in a stressful period of moving from a new location. Thanks Mel to you and your team, nothing is too much trouble, I would highly recommend this company in Newark.
Monday 26th September 2022

Chippa Entertainment
1 Star
I have been using enterprise for years for my business and never had an issue. Today I was told I have to pay on a credit card to hire a van and I do not have a credit card. I now have no van to de rig an event and this has caused me major issues!
Monday 5th December 2022

David joynes
1 Star
Dreadful. The staff at Slough came across as being very friendly but when it came to handing over the car it was down to me to point out the scratches and dents in the car. But when we returned it to the depot in Newark they pointed out that one of the tyres was damaged. Although I had not hit any curbs or bumps on anything else, the staff at the Slough office just insisted it was not damaged when they had handed it over to me. I asked them to check the CCTV and the manager would then see that no one had checked the tyres while we were with them but they would not and just continued to repeat that it was damaged when they handed it over. I am told this is going to cost me an additional £100 even though I know I did not damage the tyre. I will never use them again and would suggest others who do, to double check everything before they take delivery of the vehicle and even video the inspection.
Saturday 12th November 2022

David Firth
1 Star
Very hit and miss if you get a car at all. My company insists on using this company but myself and colleagues are often let down at the last minute. Why should customers pay for their poor planning?
Tuesday 7th June 2022