Harris + Hoole.

Annemarie Phillips
1 Star
Can’t speak to the food but just stopped at this coffee shop to have a coffee. 3:30 on a wet Saturday afternoon. Half of the shop was closed off with mops, buckets etc so very few seats available. When I asked if six of us could sit down I was told that they’re closing at 5pm so had closed off half of the seating. There were 2 or 3 of them chatting away behind the counter. A little shrugging….no solution. Luckily there was a lovely cafe next door at M&S. Friendly service, good coffee and plenty of seats!
Saturday 22nd July 2023

Яница Костадинова
1 Star
I waited 5 minutes alone at the pay desk for someone to take my order. There were 3 girls per shift and all 3 were talking and laughing as if I wasn't there. Then waited 15 minutes to get my coffee after i went and asked them, they said they forgot even though i was the only one who ordered. Also all the tables were dirty and not cleaned
Thursday 25th May 2023

Luca “Otago”
1 Star
The customer service truly needs help here. The ladies both had a huge attitude problem. When I ordered and paid the guy who took the payment did not even say thank you, or it will be out or anything. Took the payment and walked away. The 2 ladies working also didn’t even acknowledge me or anyone else. Below scores are out of 10 Customer Service 2 Food Quality 4 Atmosphere 4 Presentation 3 Products 6 Location 6 Parking: lots of parking available. Overall - 3/10
Tuesday 12th April 2022

Maija White
1 Star
Wanted to get a coffee and a gluten free snack for our daughter after doing some shopping in Tesco. Unfortunately the service was terrible & we left! We had a pack of fruit from Tesco in our hands and as we approached a table, a member of staff came up to us & said “You cannot eat Tesco food here!”. I replied, I will be buying coffee & food from H&H, can we just leave our Tesco food on the table? He replied “we are not Tesco, you cannot eat it here!” He was rude and very insistent, so we left! We were going to buy food & drink from them, but he made us feel very unwelcome.
Saturday 1st July 2023

Rayane Buselli
5 Star
I always come here to eat a sandwich and drink chai tea with my colleagues from work. The costumer service was always so awful that we have almost given up out coffee breaks. We then decided to go back yesterday and we met Holly (she has coloured hair, very pretty) and she made us feel so welcome, her costumer service is amazing, she treated us so well that we came back today again to have lunch here. Holly saved two regular costumers with her warm welcome, always smiling and the way she served us, that NEVER happened before. We felt very special, thank you Holly!! We will keep coming now, Haris and Hoole Team please keep Holly in there she is amazing, the place really needs someone like her, she makes the place a lot better! :)
Tuesday 15th November 2022