Hertz Car Rental - Cheltenham, Staverton - Staverton Garage

Donna B
1 Star
I live overseas & was hiring a car from a week day to a Saturday. The T&C says office open until 1pm on a Saturday. The guy tells me the car has to be back around the same time as they operate on a 24 hour basis on the return date. I arrive at 12.22pm on a Saturday to find the office closed, no drop box for the keys. Therefore, had to extend my stay in Cheltenham by 2 days as otherwise I would not be able to make the trip back from London to drop the car then to the airport in time for my flight. I take the car back as soon as they open on Monday morning at 9am. They advise don’t worry about it, they wont charge me for the weekend! (it cost me more in hotels and train fares to stay & wait!). I advised them they need their T&C reprinting if they close at 12pm! 2 days later I see they have taken 2 additional days out of my account. I call 48 times on the Monday with no answer. Luckily my father in law is close enough to go over. They say its an admin error they put the car back through on the Monday so their head office charged them, they would email them and us to confirm a refund. That was over 3 weeks ago, several unanswered calls & 3 trips by my father in law to which each time they promised to resolve this. Whilst he was there, he asked for their number. They gave him the number he had been dialling as per google & their website, he called it whilst there and no ringer is turned on! This is still ongoing. We have emailed their Head Office several times, no response. We only received the invoice! So much injustice with such a large corporate organisation. Our hopes of getting our money back are disappearing.
Thursday 1st September 2022

David Brookes
5 Star
Very helpful and friendly. Always try thier best to sort you out.
Saturday 8th April 2023

mark bennett
5 Star
What a pleasure to do business with. Car was reasonably priced. Almost new & spotlessly presented. Everything is made very clear and easy to understand but the best thing about this Hertz is the incredibly nice and friendly guy who dealt with me in person at the counter. Because of him I will definitely use them again
Saturday 16th October 2021

Roy Facer
1 Star
Took payment despite being cancelled as unable to supply a suitable sized van and still waiting for a response and return of the money.!! Always had good service until the latest booking, requested a long wheelbase van for house move, booked in plenty of time to be informed 2 days before moving that they don't have any long wheelbase vans?.. Surely there's something available in the area from other depots? Now completely in limbo trying to arrange something else with another firm. Very disappointing and won't be returning for future custom
Wednesday 7th July 2021

Emily Chard
5 Star
Found that Hertz was cheaper than other companies when we needed a car last minute and they also had a deal for a free additional driver. The staff member who checked the car out/in for us and as really helpful and friendly. Great customer experience.
Monday 19th July 2021