HSBC
Banks
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0345 740 4404
1-5, Week St, Maidstone ME14 1QW, UK
Opening Hours:Monday: 9:30 AM – 4:30 PMTuesday: 9:30 AM – 4:30 PMWednesday: 9:30 AM – 4:30 PMThursday: 9:30 AM – 4:30 PMFriday: 9:30 AM – 4:30 PMSaturday: 9:30 AM – 1:00 PMSunday: Closed
Area Served:Within 4 miles (6.4km) of 1-5, Week St, Maidstone ME14 1QW, UKGet more exposure
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Google Rating: 3.4 out of 5 stars (25 total ratings)
Andrew Monro5 StarHelpful, efficient staff, answered all my questions.Friday 22nd July 2022
Angie Scott5 StarFriendly staff, great serviceThursday 6th October 2022
Mr C1 StarUseless staff that will stand there and pretend to listen and understand what you are saying but can't actually do anything other than push buttons. Been with this branch for 8+ years and opened with a basic account have tried to upgrade numerous times only to be told computer says no, with no explanation as to why. I earn 36k + have a mortgage, equity in the house, credit card, no loans and no debts. Last try cost me 100 points on my Equifax score which was at 879. Even when you call to try and understand the problem they say they can't deal with it on the phone. Have only stayed with them for convenience sake up until now but am changing today. Also on several occasions been dealt with buy staff who come across rude and half arsed.Wednesday 11th August 2021
Alexis Reynolds1 StarAbsolutely appalling customer service. After today’s experience with them I will definitely be closing any accounts with them. Front line customer service is useless and not professional at all with their attitude.Tuesday 5th October 2021
Malcolm Bates3 StarHad mixed service over the many years I have been with them. Overall online accounts work well and front line staff in the banking hall are very helpful. Duid have some bad experience with one of the investment managers some years ago cancelling my meeting with him after I had been waiting a long time. He told me he would be a further 30 minutes which made an hours wait, no apology just instruction.. I obviously left and complained about this. I no longer keep investments with them but happy with the current and savings service.Wednesday 28th November 2018
