KFC Stourbridge - St Johns Road

The safety of our guests and our teams remains our top priority. You can be assured we’re closely following the latest guidance and have all the necessary safety measures in place, including protective screens and increased sanitising in our restaurants.

S F
1 Star
This used to be amazing for the hot wings but the past 3x Iv been were awful. Cashier in own clothes, getting orders wrong, food dashed in the bag spilling out. When told twice they just ignored the comment. The food doesn’t even come in the correct packaging. The hot wings are now either overcooked or just old. I’m disappointed because this is my local, I’ll have to switch to McDonald’s begrudgingly. One month later… I returned and it was the same lady serving but now in a uniform. It’s a shame she was having multiple conversations on the intercom while taking my order. She nearly gave me beans instead of gravy AGAIN. Food was really bad this time, it must be so old. One of my chips was rotten - see photos.
Friday 18th August 2023

Inspiration in Steel
1 Star
We payed as normal at any drive through. Checking all the meals were there. Drove away on a long journey and realised there were hardly any chips in each box meal and hardly any popcorn chicken in the boxes. Literally paying for 3 meals was really only one and a half meals combined. KFC must be making a fortune doing this. As we were drive through can’t rate the atmosphere.
Wednesday 26th July 2023

Christina Day
1 Star
Somehow managed to order the wrong thing at the drive through, wouldn't of been an issue to sort as the food order would of been the same just an upgrade and to add a bottle of drink, but the women refused to deal with it, instead she walked away shouting. Another guy walked to the window was very rude and confrontational and we were told to get on with it or go as we were holding everyone up (there was nobody behind us waiting) told them to leave it and drove away. There is no need for staff to be so rude over a genuine mistake.
Thursday 17th August 2023

Joe Cash
3 Star
When we go through the drive-thru, they always forget to put something in with our order! Usually it's the gravy. So be sure to check your order when you get it, don't make the same mistake that we did, otherwise you will always get your order home and have something missing. Finger Lickin Good Chicken (if they put any in with your order)
Friday 11th August 2023

Alice Hopwood
5 Star
Well done to those at kfc who celebrated Pride by wearing their own shirts and decorated the store. It is welcoming to those in the LGBTQ+ community. Don't listen to the haters guys, keep up the great work x
Monday 3rd July 2023