Kwik Fit - Fareham - Segensworth (Formerly Tyre City)

Savian Ioana
1 Star
I went to this MOT center. On Friday 14.10, I was rejected because there was actually a malfunction (a telescope on the front left). Apart from this, they wrote me a very long list of other parts to change soon. I took this result and went to the mechanic the next day. He told me that indeed the telescope needed changing, but not the others. This "list" cost me about £600. On Wednesday 19.10.2022 I was scheduled for the retest at 9:15. The center was free and, finally, at 9:39 someone comes and tells me that everything is ready... Why is there still a need for appointments if they are not respected even when the MOT station is free. My car was in the same place where I had parked it. How can you test a car that is in the parking lot in the MOT yard? This time I passed the MOT, but two parts on the back were still left for me to change. I refused and asked to be deleted because it is not the real evaluation. It was very difficult to convince someone from the service team to take the car up the ramp and prove to me that there are malfunctions. The testing was done by pulling the anti-roll bars by hand. Is this the procedure in an MOT station? I asked to be shown the standard parameters for these anti-roll bars and what is the situation in the case of my car. I was told that it is not possible.... I still do not agree that on my MOT sheet I have mentioned repairs to be done. The mechanic told me that there is no problem, that they will last me another 3-4 years anyway. Why do you mention them if they last 3-4 years??? Totally disappointed and I consider myself cheated by the treatment I received.
Thursday 20th October 2022

Andrew Vine
5 Star
The staff at this kwik fit are in my opinion helpful and fair, they treated me with respect and honesty, i definitely recommend them and i will be going back there when my mot and service is due in a few months time.
Sunday 8th January 2023

Joanne
1 Star
Went today half knowing what was wrong with my car. 2 boys sat in reception doing nothing explained what I thought it was asked if they could look said no. Workshop a total mess not doing anything else, just wanted confirmation of what was making a noise. Couldn’t have been more unwilling or more unhelpful. Went to Fareham branch who went above and beyond to help me out had a quick look - told me what I thought I knew and booked me in for tomorrow to fix.
Saturday 25th February 2023

Efren Bustamante (efrenzgz)
1 Star
They did an alignment of the wheels but they have not been properly aligned because the steering wheel continues to go to the right, also they did not tell me the state in which the brakes were, which I had requested.
Wednesday 8th March 2023

Anastasija Habmeta
5 Star
Brilliant bunch of guys! Completely fixed everything that was wrong with my car very quickly and got rid of my stress after my car miserably failing its MOT. Were also very welcoming and didn’t mind me working in their waiting area.
Wednesday 2nd November 2022