Martin & Co Ipswich Lettings & Estate Agents

Dev
1 Star
Very frustrating and difficult to deal with. The person I spoke to talked over me non stop, interrupted me every time I tried to speak and was very rude with a bad attitude. The person I spoke to refused to answer even the most basic of questions. I appreciate they require certain information prior to booking a viewings, but to refuse to hand over even basic information so you are forced to send over all your personal information is poor business practice in my opinion, and unnecessarily intrusive.
Wednesday 7th June 2023

Renata Marques
1 Star
There’s bad reviews and then there’s this. Keeping it short and simple as a 2 page complaint email has been sent. *Picture attached to attract more readers*. Arranged viewing with branch owner Gary, broke GDPR regulations when attaching someone else’s details and their forms in the first email of the chain. Consultant named Kelsey who “waited 1.5 hours outside the building after having no shows”, didn’t know the location of the flat and where it was, most importantly had the incorrect keys resulting in no viewing and a waste of my time overall. Apologised and said her goodbyes. As simple as it gets. I look back at this experience yesterday and all I can do is laugh. There’s bound to be mistakes however, they must try and resolve it by going above and beyond after messing two professional individuals around like this and when the opportunity is presented. Refusing to visit the office - 10 minutes away from said flat. Refusing to show another flat - so we could imagine the layout and if happy, put deposit down. So many of other things they could’ve done. Would never recommend to anyone. Worst agency with so much lack of professionalism, sympathy and preparation.
Thursday 4th August 2022

Ankit S
5 Star
I purchased a property through Martin & Co earlier this year. As a first time buyer I did not have any experience of the buying process. There were countless delays in securing a mortgage and Simon was extremely helpful and did his best to make sure the deal did not fall through. Extremely pleased with their services.
Friday 10th June 2022

Perry Heath
1 Star
Terrible customer service. Called on the Monday to book a viewing of a property. The rep could not tell the room sizes for the bedrooms but said we would come and view on Thursday. No response to email so called today, Wednesday to be told viewing all booked as alot of instead. A email or call would have been nice! Only came on the market Monday. So I've called and told viewings full booked. Oh we got your email but didn't answer. Not very professional at all.
Wednesday 19th October 2022

Sheethal rose baby
5 Star
I had contacted Martin &Co regarding booking an apartment in Ipswich. As I was not in Ipswich and stayed in a different city all the communication was through phonecalls and was proofed by emails. I didn't have any difficulty from viewing the property to getting the keys of my apartment as the staff (Simon) was really precise and clear about each steps and was transparent with his work. Martin &Co is very responsive to all my queries till date and no doubt they are doing their job at its best. Highly recommend!!
Saturday 11th December 2021