Mobile Guru - Kings Lynn

Vicky Bloomfield
5 Star
I've rated 5 stars because I took my phone in to be fixed( wasn't even turning on) but the bloke got it all working again Even tho the previous phone guy it was non fixable. I'd highly recommend this shop. I will certainly be Taking other devices there to be fixed.
Thursday 2nd February 2023

Steve cleary
1 Star
Paid on Saturday for 2 phones to be unlocked. Was told it would be done Tuesday at the latest. Told I would receive code to enter. It didn’t happen. Phoned the shop on Wednesday and was told didn’t need a code and it would be unlocked by 5. Now at 8pm still not unlocked. Time to pay them a visit I think.
Wednesday 7th September 2022

Gemma Koyel
1 Star
i accidentally smashed the glass cover on the primary camera on the iphone 13 plus. i took it to this shop to have replaced which cost me £30 on 26/03/22. i have evidence that my camera was working the day before of the repairs, metadata of a photo on my phone shows a successful photo was taken on the 25th (day before). The repairs were completed and the primary camera on my iphone no longer works. the repairers refused to accept that they have damaged my camera and say that this was my fault. how can it be when i didn't complete the repairs?? anyway, after lots of tears in the shop, they refunded my money. can't understand why they done this, if you're not accepting liability for the damages, why would you give me my money back? i took my phone to other local repairers and i have since found out that the removal of the glass cover is done by a machine with a laser. i know for certain that in this shop, he used a pick because he explained to me that's how he done it - at this point, i wasn't aware that the laser was the correct removal method. why on earth would you accept a repair job if you do not use the correct equipment to process the repairs. anywho, service and quality of repairs here are terrible so i will be going to trading standards to open a case on this shop to pay for the replacement camera from apple, costing £400.
Monday 4th April 2022

Simone Nudds
1 Star
Always had such a good experience with this shop, took many phones there to be fixed and never had a problem until this week! I phoned to get an estimate for my sons Samsung galaxy s6 to have a new battery and was quoted £20 which I thought was very reasonable, so agreed to take the phone up to have it done, bearing in mind I had to travel 30 miles to get there, they said they would have to order the battery in for Tuesday which was ok so I travelled the 30miles up to lynn on the Tuesday and arrived in the afternoon. They then said I’m very sorry but the battery hasn’t been delivered yet so we came to the agreement of them posting the phone to me when it was done. Two days later I’m still waiting to hear so rang them up and they told me the battery had just arrived (Thursday) and they will post it first class that day, finally received the phone on Saturday without it’s protective case so rang them and he said oh sorry it’s still here in store, luckily I was going to lynn on Sunday so arranged to go in store and pick the case up and settle the bill. When I went in Sunday they then informed me that the bill was £45!!! I said I was quoted £20 on the phone but he just said oh no madam not for a galaxy battery! I’m absolutely fuming after all the time it took and then not even posting the case, he had the cheek to say well I won’t charge u postage for the phone!! I will never be using this shop again and what a shame as I have three kids and lots of service sent their way, well not anymore. If he’s have quoted me £45 in the first place I wouldn’t have gone there.
Sunday 21st August 2022

David hart
5 Star
Fixed my phone, front screen was so smashed i had no hope it would turn back on. Excellent service. This place is definitely worth the money if you have anything broken you need to be repaired
Tuesday 14th June 2022