Oak Furnitureland

kathryn keen
1 Star
One star is generous, they deserve zero. Appalling service after store purchases of nearly £3K. Delivery date booked and reassured all items were in stock, then delivery delayed and we find out only a few pieces are even in the country. Managed eventually to get delivery of our bed and bedside cabinets (only part of the order, the rest had 4 further dates provisionally booked) and when they arrived...bedside cabinets very badly damaged, even the delivery drivers were shocked and the bed has the wrong slats so unable to be assembled. We were told on a lengthy call that no delivery date for replacement was available. No need to think about it any further, we cancelled the entire order and got a full refund. Disgraceful, they take your money and simply cannot deliver. Run a mile, do not go near! We have since found a smaller company with a 7 day delivery.
Monday 4th April 2022

Kathryn Martin
1 Star
This review relates to the Marsh Mills store and just to be clear, one star is more than generous. If you are thinking of ordering furniture from here, think again. We have never come across such appalling service. We had a positive initial experience in the store with a knowledgeable salesman and left with a delivery date which we were assured would be honoured as the goods were 'in the country'. We then had an update on this date - our goods were still on the boat and hadn't reached port yet so rescheduled for a further month. We were also advised that the ship was unable to port which we were sceptical about feeling that it was an excuse. Following several phone calls - holding on the phone each time for close to an hour - updates were given for each part of our order and each time the delivery dates were extended further. Finally, today, after insisting that the items that were in the country were delivered separately from the remainder of the order, the van arrived. The bedside cabinets were damaged beyond repair, boxes damaged so badly that we were surprised they were even put on to the delivery van, the best word to describe these was 'trashed'. The guys who delivered were polite and to be honest, looked as disgusted as we were when they saw the damage. On to the bed, the guys were upstairs building it as we had paid for premium delivery, then called us as there was a problem with it. The slats were not the correct ones for the bed so that too was useless. The driver managed to contact customer service who suggested that we keep the bed frame and they will try to get the correct slats - they could not confirm that these were in the country or when this could be corrected. Not wishing to become a 'free warehouse' for this company we firmly rejected the bed along with the rest of the order - nearly £3000 paid in cash at the time of purchase, and requested an immediate full refund. Never, ever use this company, they will take your money and simply don't care beyond that point. The salesman either wash over the fact that the furniture is not in the country or simply do not know. We now await our refund and fear that bankruptcy may not be far away for this company. I fail to understand how they can trade in this way.
Monday 28th March 2022

Go Fastly
4 Star
Helpful service ..got what I came for . No hassles. Thank you
Saturday 16th April 2022

Adrian Welch
1 Star
Appalling Service 10 years ago we had a good experience of buying from this company so didn't worry about going back for more. How wrong we were: Ordered in September 2021 and expecting delivery in January, postpone until February, postponed until March and now postponed until April. Have tried phoning but refuse to be kept on hold for any length of time. Contacted on Friday via messenger and got a request for the order number and have heard nothing since despite daily reminders that I am still waiting.
Tuesday 15th March 2022

Joe Toms
1 Star
Poor experience in store, then told they don't do deals, they then did a deal when we were going to walk out. Order was placed in November - original delivery date of March, then had to reschedule delivery to Mid March, and today had email asking to reschedule delivery to Mid April 3 days before bed supposed to be delivered. Will I actually receive my furniture?
Monday 14th March 2022