Roko Health Club

Kiwi
5 Star
I’ve been searching for a new gym for some time now and having tried a few, I loved my induction with Harry at Roko, West Bridgford. It’s the best I have had. I had an hour and it wasn’t rushed. Harry clearly has good knowledge and was very thorough in showing me how to use the equipment. He listened and made recommendations to help me get the best out of my workout. Harry clearly is passionate about what he does, which make him a great ambassador for Roko. Harry and all the staff are very friendly and helpful unlike some other gyms I have tried. I know I’m going to feel comfortable here and look forward to my settling into my training sessions here. Kani.
Tuesday 15th August 2023

Lincoln Jean-Marie
1 Star
I'm very disappointed with this place! The staff are generally pleasant but Roko's terms and conditions are absolutely terrible and border on the level of Timeshare contracts. Three months notice even after being a member for more than a year! I told them that I had a medical condition which stops me from putting any strain on my body. I showed them the letter from the consultant and they would not budge. Absolutely vile terms and conditions. I will go to the Citizens Advice Bureau regarding this, they have certainly lost a customer in me and I WILL spread the word. All the terrible reviews about this place should give you an idea of what you're dealing with...BEWARE!
Monday 6th November 2023

Pretreece Francis
5 Star
Had my first of many 1:1 PT with Harry and was so happy with the session. Harry was so encouraging and really listened to my needs and gave me endless advice on the best way to achieve my goals. I feel really positive about exercise now and can’t wait to check in with Harry next month on my progress. Highly recommend 😊
Wednesday 14th June 2023

Marco B
1 Star
Awful place. The gym is dirty and tatty. The changing rooms are no better and smell. I was told I could cancel given three months notice if I moved out of the area with proof. I moved back home and went into the gym with proof of redundancy and new address. I was told it wasn’t necessary by the reception staff when I offered it. However, they continued to take the money “because I failed to provide proof” and threatened legal action should I fail to pay. Reading other reviews, it seems this obsfucation and bullying is standard practice. Avoid these people like the plague.
Thursday 17th August 2023

Shana Richardson
1 Star
I was utterly gob smacked when I got a parking ticket for parking in thier own carpark while attending a baby class Roko gym. I went in to tell reception and was told it's nothing to do with them and I shouldn't have parked in the van area and should have read the signs (I've never come across a van area before and was totally unaware 🤷) see my attached pics, the white signs where I entered the carpark are really clear aren't they?! I've made a complaint and won't be paying or using Roko again!
Tuesday 15th November 2022