Smyths Toys Superstores

Simon
3 Star
We visited Ipswich Smyth's from a journey back from Essex we thought we would visit. We visited around 5pm and noticed some of the staff were just sitting around talking and one member of staff was on his private phone on a call sitting on the car seat which I found not very professional. My daughter wanted a DHL van toys and all the doors were broken and I told a staff member and he just was not bothered about it. The toys are a mess some chucked on the floor and especially the hot wheels section they were just off the shelf in a pile of mess. My local one is Norwich and they are more professional and more helpful and they respect there stock
Friday 18th August 2023

j_meable
5 Star
A very well laid out store with plenty of space to zoom about for those with mobility issues. The toys are grouped into interest categories and the stock goes right to the ceiling. I watched a staff member collect an enormous unicorn from high up for a customer. Another helpful staff member showed me where the toilet facilities were - very useful when you have little ones. They have everything from baby equipment and toys, to teenager 'toys' and beyond. The stock is well labelled and reasonably priced.
Saturday 30th October 2021

C Merson
5 Star
Took my son here, he had a great time investigating the toys and deciding what he would like. We didn't feel rushed or pressured, there was good space in the aisles to move around other customers and see what we needed.
Friday 9th June 2023

Jackie O'Dowd
5 Star
When something goes wrong, how a company deals with it tells you a lot about how much they really care. Smyths in Ipswich dealt with our complaint really well. They admitted they'd made a mistake and did everything to put it right. This meant my grand kids had their bikes and were really happy. I always shop at Smyths because I've got confidence in them .Thanks Smyths of Ipswich
Monday 27th February 2023

michael welham
5 Star
We had an issue we weren’t sure we could resolve with a faulty baby monitor we purchased 6 months a go. We had lost the receipt but spoke to the amazing store manager Aled who helped us so much. Explained who to call so they could go back and email the receipt l, which we did. We went back to the store 20 minutes later and swapped it out for a new one, thanks again for making this easy!
Wednesday 8th June 2022