Specsavers Opticians and Audiologists - Norwich - Longwater Sainsbury's

Ian Y N W A
2 Star
Booked an appointment for an eye test. Arrived on time, then made to sit & wait while numerous staff wandered around me chatting away. Booked an appointment to collect glasses. Again I arrived on time. Again I sat & waited awhile 5 members of staff chatted about me. Incompetent or lazy?
Saturday 8th July 2023

Amanda Betts
5 Star
Very good service. Friendly staff. I had an OCT scan and that showed up a problem so I've now got an appointment at the NNUH eye clinic. I highly recommend having the scan done. I'm very happy with my new glasses.😊
Tuesday 27th June 2023

Donna Hewitt
5 Star
I found the whole experience easy . All the staff were helpful , knowledge , polite and patient. It was the first time I was to have varifocal glasses which I was unsure about . But I got them 2 weeks ago and I am pleasantly surprised with them as I had expected to have problems..I was also offered a free contact less trial but I decided to cancel that for now. Honestly the only complaint I have is that the glasses come in a soft pouch and I would have preferred a hard case as they were expensive and I don't think the pouch offers my glasses much protection. I can't fault any of the staff or their attitude or customer service.
Tuesday 28th February 2023

Frank D Howe
1 Star
I did the two for one deal (which looks a bargain) paid extra for tint (one pair amber for night driving and one pair grey) but chose new frames for the amber lenses and handed over better quality frames I already had for the 2nd grey pair. When I went to pick them up I was (as such) called an out and out liar!! Was told no way had I left frames there!! If I had they’d be findable and they couldn’t find them!! I had to pay extra to get frames I half liked for the 2nd pair and then was charged for the 2nd pair of lenses despite their making much of getting two pairs for one! I care for my partner and could leave her alone no longer so paid up and left! Two months later I had a call to say they'd found my glasses I'd left with them stuck in a drawer somewhere and I could pick them up. I did and thought maybe after being called a liar and charged money I shouldn't have been charged there may have been some complimentary lenses fitted for the extra I'd been charged or at least a note of apology? But no, no such thought had entered their heads! I will Never ever go there again!!
Monday 13th March 2023

Anthony Turner
5 Star
Good service received whilst ordering a new pair of glasses. I will be using this store again.
Sunday 2nd July 2023