Ted Baker

Diane Churcher
5 Star
I recently purchased a couple of dresses online absolutely love them,however I had a small request which needed to be addressed at the Cambridge store my closest store to where I live, prior to visiting I spoke to Olivia who put my mind at rest and reassured me that nothing would be too much trouble. Amazing lady! But the wonderful customer service didn't stop there, I visited the store last Wednesday and spoke with Freya and Sophie they are both a credit to the brand. The navy dress the one with the spots on also in Navy travelled back to Lincolnshire perfectly and I can't wait to wear it. Thank you all very much I will be back.
Saturday 26th February 2022

Georgiana Gherasim
1 Star
Absolutely appalling customer service from those working at this store. As I tried things on, the employee honestly watched me showing the items to my partner like a hawk making the whole experience uncomfortable. So much for a premium brand. If you want to go to a nice ted baker, avoid this one. Go to Westfields where the shop assistants actually help you, offer shoes to try with your items, give assistance, not just stare and be useless.
Sunday 24th April 2022

Bonnie Walker
1 Star
The staff here run this store for their convenience and have no interest in providing a positive experience for the customer. At 5:45 pm arrived in store and my husband wanted to try on a pair of trousers. Was told "Dressing rooms closed so we can have them nice and tidy for tomorrow!" On previous occasions, have encountered similar attitude here. Management need to sit up and take notice. This is costing the brand dearly!
Sunday 21st November 2021

Lily Williamson
5 Star
Husband likes this shop but nothing for him this time
Thursday 14th April 2022

DR Woodier
4 Star
Very helpful staff finding, particularly retrieving sizes from the stock room which were not on the shelves. As they have such a wide range of sizes I guess you cannot keep them all out, but the range means you can find a good fit. Not shopped in Ted Baker before and full prices seemed high to me but there was a sale on which made the prices more reasonable. Hoping the clothes are good quality, and wash well, which would then justify the cost.
Saturday 19th June 2021