The Queens Head Hotel & Bar

Keith Kenworthy
1 Star
Disgusting treatment. The money was taken from my account, yet on arrival, we were informed by a very unhelpful member of staff that all rooms were uninhabitable, with no beds & that all bookings were cancelled! We'd booked the accommodation for Download Festival and we're then left high & dry with nowhere to stay & little time to get to the Festival, of which we'd paid hundreds for. Why weren't we informed? Why was the money taken? Why hadn't the member of staff thought to inform Booking.com to save inconveniencing travellers? He told us that customers had arrived the previous night & been turned away, so why not use some common sense & have the decency to inform paying customers in good time, so they could make other arrangements? Not only was money taken, an extra £40 cost in taxis plus £12 in parking costs was incurred unnecessarily. Shameful, disgraceful people.
Wednesday 22nd June 2022

David Bubb
3 Star
Pro: Good room facillities. Con: Lots of noise.
Saturday 21st August 2021

Joe Large
1 Star
Would not recommend this to anyone. Extremely disappointed. The smell in room was horrendous. Avoid !!!
Friday 29th October 2021

Derek Reece
4 Star
Nice 🍸
Saturday 5th September 2020

Robert Hayball
3 Star
Nice place my only complaint is the main light in our room didn't work, so had to use the lamp near the bed and the toilet light didn't work either and the toilet didn't flush
Tuesday 8th September 2020