Total Tiles

Kay Twine
2 Star
June and July 2023 Ordered 600x300 tiles for next day delivery which did not arrive on the Friday, was quickly refunded the money for the quick delivery I did not receive (excellent customer service), however when the tiles arrived they were the incorrect size and I had been sent 600x600, all the packs had to be carried in to the house for safe keeping. Contacted customer services and after providing email correspondence and pictures a date to collect the wrong tiles and deliver the right ones was arranged within a couple of days and was correct second time around. However we needed up being 8 tiles short and so I ordered these only to have the shiny finish rather than the Matt finish tiles delivered and had to contact customer services again to have the correct ones delivered. Issues were always corrected quickly so I can only praise customer services but clearly there is something going on in the warehouse at Total Tiles.
Saturday 12th August 2023

G.
5 Star
Excellent service . Delivered on the day stated , although one box of the sixteen ordered was damaged . One phone call followed by an e-mail with photographic evidence and a new box of tiles was dispatched next working day .Thanks Martin T for a professional service . Hard to find companies nowadays with such customer care .
Tuesday 8th August 2023

Vincent Rowbotham
1 Star
Very poor, Bought all our tiles and adhesives advised by the sales person etc for our whole house, living room kitchen dining room hallway bathrooms so on. After a couple of months I noticed hollow floors in areas and then the bathroom floors started to lift. I approached these guys to ask why this was and said it was down to bad preparation, I doubt that very much as I’m now lifting the tiles up I’m seeing that the adhesive is stuck to my prepared floors bud haven’t stuck to the tiles or should I say come away. I’ve had this looked at independently and now been advised the tile adhesive possibly just cheap stuff or bad Batch that I was sold will be the issue. Please be careful buying from here I’m now looking at a cost to lift up all my floors and re lay again with different tile adhesive and shall be looking to take legal action against total tiles as the complaints department here seem somewhat not great. Roughly 140sqm to take up and re lay, shocking!
Saturday 6th May 2023

Speckonduktor Arka Gdynia
5 Star
Can highly recommend Total Tiles very professional and friendly I would like recommend as well Scott Morley REWORX which rebuild bathroom and he’s knowledgeable, very skilled and a pleasure to have in our home. All workers polite and professional and very hard working. We are really pleased with our new bathroom.
Friday 22nd April 2022

Sarah Louise
5 Star
We purchased recently the Keystone Grey slate effect tiles and we couldn’t be more over the moon with our purchase!!! I was very nervous about getting the right tile for us as we decided to tile our whole downstairs and I wanted something that has a rustic look and made our home feel cosy with warm yet light colours. They are just perfect!!! The price was unbeatable, a local tile shop are currently selling the exact same product for £27 sqm😮 Our tiler said he hasn’t come across such a quality tile for the price we paid and found them great to lay…… no bows, chipped edges, easy to cut etc. I couldn’t recommend these tiles enough we are so thrilled with the end result! Wouldn’t choose anywhere else for future projects! Thank you so so much!!!
Wednesday 10th November 2021