TrustonTap - Quality Care at Home

Respite care is often an important part of treatment and care for people dealing with the elderly. Often it is used after a hospital discharge or to give your regular carer or family member a break. “Fantastic, I love her. She's like a good friend to me, and has been there for me throughout when I've been sick or not sick - and I make her laugh a lot! She is very thorough and absolutely worth her hourly rate, if not more I look forward every time to her coming to visit me, thank you Anne Marie” “Excellent, I have been practically dependent on him. I had had a fall just as he started and he has handled everything so well. He provides exceptional support. He even has been doing my weekly shopping. He is always ready to help. He turns up on time and will even vacuum. ”

Richard Moore
5 Star
I have worked in care for 21 years and through TrustOnTap for over 3 years. I choose the clients I want to help, at the times and locations that suit me. All the visits are a minimum of an hour. I am well paid and I'm self-employed ( I have to do a tax return once a year, this takes me about 40 minutes to complete ). I can book holiday when it suits me. The office staff are always friendly and helpful.
Wednesday 7th December 2022

Helen Adam
4 Star
Trust on tap have matched us with a great carer for my mother. The carer has really connected with her. This has meant she is able to live more comfortably at home, and has extra companionship. As there are no family members nearby this is a real reassurance for us between visits. The 4 stars are because initially we approached Trust on Tap to provide a higher level of care for my father but there were not enough carers able to do this, so he has since moved to a residential setting. So for us it works well for an elderly person who needs extra support but couldn't be relied on as a main method of care.
Tuesday 8th February 2022

Liz Crabtree
5 Star
What a relief to find such a caring team of people who really understand your needs at such an emotional and difficult time. They found a carer within a few hours to help with my 93 year old mother and my life changed for the better overnight! I can’t recommend them highly enough. One reliable carer who my mother now knows and trusts is a different world from not knowing who might be coming through the door at an approximate time. Thank you TrustonTap - you are wonderful!
Friday 19th November 2021

Katy Beecroft
1 Star
Worse experience with a company that supply private carers ever. After my Mum fell very ill and got out of hospital I called this company to provide care for as soon ASAP as I could not do the level of care my Mum needed. This was a big step as my Mum struggles massively with new people but I was at breaking point and we needed the help. Initially Emily offered me such hope and soon enough I had a carer ready to do the up coming weekend. Then I struggle to get hold of the carer who had said she was free to do it. When I finally did she said ‘oh sorry I work Saturday’s I can only do Sunday’ This wouldn’t work as my Mum wouldn’t cope with different people on 2 days. I put this down as a blip and Emily reassured me they would get someone who could do both days. Great I thought... A carer replied to the request and said she could do Saturday/Sunday.. After many attempts to get hold of this said carer she did not reply. Despite saying she was free anytime to discuss the care my Mum required. Calls made, messages left and didn’t hear back from her, this was on the Friday. Ok I thought, I’m sure everything would be ok so I made sure I was there to meet her and had written out the care plan for her. She was suppose to come at 10am! I waited until 10.30 and was getting worried so I phoned the emergency number for Trust on Tap. Polly answered was polite enough but said basically there was nothing she could do other than email the carer and leave messages. In the mean time my Mum had geared herself up for it and was now in a severe anxious state. I had planned some rest bite but due to the carer not turning up I had to cancel this. While I appreciate it wasn’t Trust on Taps full responsibility as the carers are self employed. I strongly recommend that you check and check the people you are shipping the care to are reliable. This has been an awful experience for my Mum and myself. I was in crisis still am and I felt so let down. To add insult I got a reply from said carer on the Sunday breezily saying ‘oh sorry I didn’t know the time’ I had sent her emails and left her messages to call me. I hope this is a one off but from my experience I would not recommend this company. An apology letter from Tap on Trust may of been an idea on the Monday morning as I made it very clear how desperate I was for this rest bite. I was looking for care for my very vulnerable Mum that was promised and payment details given. It has left a very bitter taste in my mouth and many others I have told about this experience The one star is only so I could post this!
Thursday 13th May 2021

Tina Jordan
5 Star
I've been using trust on tap for the last couple of years for my step father and now my mother. Sam has been a total godsend. She is forever cheerful and so helpful. My mum relies on her so much. A neighbour across the road also now uses Sam. The system of paying is also great - fair to the carer and the company. I couldn't recommend them more.
Monday 8th January 2018