Wickes Kitchens and Bathrooms
Builders' Merchants
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01803 551499
Torquay Rd, Preston, Paignton TQ3 2HW, UK
Opening Hours:Monday: 9:00 AM – 6:00 PMTuesday: 9:00 AM – 6:00 PMWednesday: 9:00 AM – 6:00 PMThursday: 9:00 AM – 6:00 PMFriday: 9:00 AM – 6:00 PMSaturday: 9:00 AM – 6:00 PMSunday: 10:00 AM – 4:00 PM
Area Served:Within 4 miles (6.4km) of Torquay Rd, Preston, Paignton TQ3 2HW, UKGet more exposure
Product ranges
Kitchens
- Our Showroom kitchen collection benefits from a wide inspirational range that will make your dream ideas come to life. Our ready to fit kitchen ranges provide exceptional value and are available to pick up in store or order online today
Bathrooms
- From small bathroom ideas to family bathroom essentials and beyond, Wickes has everything you need to achieve your dream bathroom
Google Rating: 3.1 out of 5 stars (22 total ratings)
Trevor Ounsley4 StarGood range of products. Friendly staff.Friday 6th May 2022
Mark Turk1 StarInitial consultation went well, with a very helpful design consultant, but it went rather downhill from there. Some items we ordered turned out to not be available, the replacements came 4 weeks after the install had finished leaving us without a toilet for 6 weeks (thankfully we weren't living there at the time). During the wait for the missing items the installer declared the job complete and wanted payment while there was still no toilet and basin. Wickes themselves rang every few days asking if they could mark the job complete even though they hadn't installed the toilet yet. After it really was complete the dishwasher wouldn't work properly, I had to claim on the warranty but Wickes told me I had to take the matter up with the dishwasher manufacturer and clearly didn't want to sort it themselves! In short good initial sales, poor logistics, poor customer service, poor installation and a deliberately inconvenient warranty system.Tuesday 26th October 2021
I,Q Q1 Starsku 173903 - - Wickes Seven Bottle Monobloc Kitchen Sink Mixer Tap - Chrome. ordered . paid. waited and waited. contacted them.
their veiwpoint was about excuses to reject claim [they made mistake of including internal emails in reply to self]. many weeks past.
eventually after i caught them out they wrote:
'Unfortunately we do not have stock of this and no due date at present, therefore I have cancelled this order and a refund will be issued. I am sorry for any inconvenience caused.' 'Alison Jane Reid
Wickes Customer Services'.
weeks past STILL NO REFUND PAID OUT!!! HERE WE HAVE AN EXAMPLE of the Dunning-Kruger effect!Saturday 23rd October 2021
Ben Cooper1 StarThe worst customer service I've ever experienced, yet to have a call back from a manager despite requested it for over a week.
Finally got a refund on an undelivered item but they took away a delivery charge I never paid - avoid.Friday 26th March 2021
Sam Cooke1 StarBrought a kitchen there not happy with the way I was treated when I complained about work men who fitted itFriday 26th February 2021
